[Bda] La petite lecture du jour... ("comment être un bon manager")

[Jérôme Petazzoni]

J'ai juste barré un ou deux mots pour masquer l'origine du texte. Faites
un coup de google si vous ne voyez pas d'où ça vient...

                Chapter 2: People

Most people are idiots, and being a manager means you'll have to deal
with it, and perhaps more importantly, that _they_ have to deal with
_you_.

It turns out that while it's easy to undo technical mistakes, it's not
as easy to undo personality disorders.  You just have to live with
theirs - and yours.

However, in order to prepare yourself as a [...] manager, it's best to
remember not to burn any bridges, bomb any innocent villagers, or
alienate too many [coworkers]. It turns out that alienating people
is fairly easy, and un-alienating them is hard. Thus "alienating"
immediately falls under the heading of "not reversible", and becomes a
no-no according to Chapter 1.

There's just a few simple rules here:
 (1) don't call people d*ckheads (at least not in public)
 (2) learn how to apologize when you forgot rule (1)

The problem with #1 is that it's very easy to do, since you can say
"you're a d*ckhead" in millions of different ways, sometimes without
even realizing it, and almost always with a white-hot conviction that
you are right.

And the more convinced you are that you are right (and let's face it,
you can call just about _anybody_ a d*ckhead, and you often _will_ be
right), the harder it ends up being to apologize afterwards.

To solve this problem, you really only have two options:
 - get really good at apologies
 - spread the "love" out so evenly that nobody really ends up feeling
   like they get unfairly targeted.  Make it inventive enough, and they
   might even be amused.

The option of being unfailingly polite really doesn't exist. Nobody will
trust somebody who is so clearly hiding his true character.